01. Introduction
Welcome to Gamestar. This Privacy Policy ("Policy") explains how Gamestar (www.gamestar.ws) collects your personal information, how it is used, and under what circumstances it may be shared with third parties. This Policy applies to the Gamestar website, mobile app, and all related services.
By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any of the terms, please discontinue use of the service and contact us.
Gamestar complies with international data protection regulations. We believe transparency is the foundation of trust — which is why this Policy is written in plain, straightforward language with no complex legal jargon.
In summary: Gamestar respects your privacy. Our goal is to keep your information secure and use it only for necessary purposes.
02. What Types of Information We Collect
Gamestar collects different types of information, broadly in two categories — what you voluntarily provide and what is automatically collected while you use the platform.
Personally Identifiable Information
- Registration Details: Full name, date of birth, gender, and nationality.
- Contact Information: Email address, mobile number, residential address.
- Identity Verification Documents: A copy of your national ID, passport, or driving licence (as part of the KYC process).
- Financial Information: bKash/Nagad/Rocket number, bank account details (for transactions only).
Automatically Collected Information
- Device Information: IP address, device type, operating system, browser.
- Usage Data: Games played, session duration, and pages visited.
- Transaction History: Records of deposits, withdrawals, and bonus usage.
- Cookies & tracking data: Session Cookies and Preference Cookies.
| Data Type |
Reason for Collection |
Mandatory? |
| Name & Email |
Account Creation & Communication |
Yes |
| Mobile number |
OTP Verification & Security |
Yes |
| National Identity Card |
KYC Verification & Legal Compliance |
Yes on Withdrawal |
| Payment Information |
Transaction Processing |
Yes |
| IP Address |
Fraud Prevention |
Automatic |
| Gaming History |
Responsible Gaming Monitoring |
Automatic |
03. How Information Is Collected
Gamestar collects your information in the following ways:
- Directly from you: During registration, profile updates, KYC submissions, and when contacting support.
- While using the platform: Automatically collected while you play games, make transactions, or browse the site.
- Cookies & Tracking Technologies: Via browser cookies when you visit the website.
- Third-Party Services: Confirmation data from payment gateways and identity verification services.
- Social Login: If you log in with a social media account, information authorized by that platform.
04. How We Use Your Information
Gamestar uses your information only for specific, legitimate purposes. The key purposes are outlined below:
- Account Management: Managing registration, login, profile settings, and account security.
- Service Delivery: Keeping games running, processing transactions, and delivering bonuses.
- KYC & Legal Compliance: Age verification, identity confirmation, and compliance with anti-money laundering (AML) regulations.
- Customer Support: Resolving your complaints and inquiries.
- Personalized experience: Showing game recommendations and offers tailored to your preferences.
- Security & Fraud Prevention: Detecting and preventing suspicious activity.
- Responsible Gaming: Monitoring for unusual gaming patterns and providing support where needed.
- Marketing communications: Sending promotional emails or messages with your consent.
Please Note: Gamestar never sells your data to advertisers. You can opt out of marketing communications at any time through your account settings or by contacting support.
05. Sharing & Disclosure of Information
Gamestar does not sell or rent your information to third parties. However, necessary information may be shared with trusted partners in the following specific circumstances:
- Payment Processors: To verify transactions made through payment methods such as bKash, Nagad, Rocket, and others.
- Game Providers: Only the minimum data necessary to launch and operate games.
- KYC Verification Partners: Approved third parties used for identity verification.
- Legal authorities: In response to a valid request from a court, regulatory authority, or law enforcement agency.
- Business Transfer: In the event of a change in Gamestar's ownership, the new owner will be bound by the same Privacy Policy.
Before sharing your data with any third party, we require them to sign a Non-Disclosure Agreement (NDA) or Data Processing Agreement, ensuring they maintain the same level of protection we do.
Warning: If anyone claiming to represent Gamestar asks for your personal information, be alert immediately and report it to support@gamestar.ws. We will never ask for your password or full payment details via email or phone.
06. Cookie Policy
Gamestar's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preference, theme settings, and more. Optional.
- Analytics Cookies: To understand which pages are visited most and where issues occur. Optional.
- Marketing Cookies: Used to show you relevant ads based on your interests. Fully optional and can be disabled.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
07. Data Security Measures
Gamestar follows the highest industry standards to protect your information. Our security framework includes:
- 256-bit SSL/TLS encryption: All communications between your browser and our servers are encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- PCI-DSS Standard: Card and payment information is secured to international standards.
- Regular Security Audits: Regular system audits conducted by independent experts.
- Firewall & Intrusion Detection: Unauthorized access is detected and blocked in real time.
- Data Backup: Regular backups are maintained on secure, isolated servers.
Please keep in mind that no system on the internet is completely foolproof. Keep your password strong, never share it with anyone, and report anything suspicious to us immediately.
In the event of a data breach: In the event of a data breach, Gamestar will notify the relevant authorities and affected users within 72 hours, in accordance with legal guidelines.
08. Data Retention Period
Gamestar retains your data only for as long as necessary or as required by legal obligations.
| Data Type |
Retention Period |
| Account Information |
For the duration of active account + 5 years |
| Financial Transaction Records |
7 years as required by law |
| KYC Documents |
5 years after account closure |
| Gaming History |
3 years after account closure |
| Support Conversations |
2 Years |
| Cookies & Session Data |
Until end of session or up to 1 year |
| Marketing Preferences |
Until you opt out |
Once the retention period expires, your data is securely deleted or irreversibly anonymized.
09. Your Privacy Rights
Gamestar gives you full control over your personal information. You have the following rights:
👁️
Right to Know
You can find out what information we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
🗑️
Right to Erasure
You can request that your data be deleted beyond what is legally required to be retained.
🚫
Right to Restrict Processing
You can request that we limit how your data is used for specific purposes.
📦
Data Portability
You can request a copy of your data or have it transferred to another service.
📧
Right to Opt-Out
You can opt out of marketing communications at any time.
To exercise these rights support@gamestar.wsto send us an email. We typically respond within 30 days. For complex requests, it may take up to 60 days, and we will notify you accordingly.
Identity Verification: To protect your privacy, your identity will be verified before any data request is fulfilled. We apologize for any inconvenience — this is purely for your protection.
10. Protection of Minors
Gamestar strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.
Date of birth is verified at registration and reconfirmed during the KYC process. If a minor is found to have created an account, it will be immediately suspended and all associated data permanently deleted.
If a parent believes their child is using Gamestar, please support@gamestar.wsto get in touch.
For Parents & Guardians: To prevent your child or teenager from accessing online gaming sites, use parental control software and monitor their internet activity.
11. Changes to the Privacy Policy
Gamestar may update this Privacy Policy from time to time — due to the addition of new services, changes in law, or technological improvements. When changes are made, we will:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will be notified at your registered email address for any significant changes.
- A notification will be displayed when you log in to the platform.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.
For any privacy-related questions, requests, or complaints, please contact our Data Protection team:
- Email: support@gamestar.ws
- Subject Line: "Privacy Request — [Your Username]"
- Response Time: An initial response is usually provided within 3 business days.
- Help Center: Our Help Center Visit.
We take every request seriously and do our best to resolve it as quickly as possible.